We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at aksahfashion@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at aksahfashion@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Guidelines
Please note that returned items MUST be unused, in the original condition/packaging they were received in, and with all the tags and labels attached.
Please return your items with the insured postal service or courier to avoid loss due to the item being lost as aksahfashion.co.uk cannot be held liable for the missing of items in transit for returns from buyers.
Customers are responsible for return shipping charges unless they have received something SIGNIFICANTLY NOT AS DESCRIBED.
If the buyer selects the wrong size so we will not be responsible at all.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Buyers will be reimbursed in the same method of payment used to pay for the item.
For the refunds we have the following options:
- Money Back (Same method used to pay, whether Paypal or Debit/Credit Card payment)
- Discount on the next purchase (up to 50%)
- Gift certificate (Could be used for next purchase)
Please note that Custom (Made to measure) items, discounted items, and Items on SALE are Non-Returnable and Non-Refundable.
However, if a custom-made item has to be altered, we could do it for FREE if the buyer pays for both way shipping charges. This doesn’t apply to discounted/promotional items or items on a grand scale.
During a promotional period, the cost of shipping may not be refunded unless a faulty item is sent out.
In case of a refund request due to mind change, the cost of shipping will NOT be refunded which again will be between £18 to £54 according to the location of the buyer in the world even if the shipping is FREE for the item,
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aksahfashion@gmail.com.
